Privacy Policy

Introduction

OtterAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered web development platform.

Information We Collect

Account Information

• Email address
• Name
• Profile picture (optional)

Projects and Code

• Applications and code you create
• Conversations with our AI assistant
• Project files and data

Usage Information

• Number of messages sent
• Features you use
• Projects you create

Payment Information

• Subscription tier (Free, Plus, or Pro)
• Payment details (processed securely through Stripe - we never see your credit card information)
• Billing history

How We Use Your Information

We use your information to:

• Provide and improve our Service
• Process AI requests and generate code
• Manage your account and subscription
• Track message credits and usage limits
• Provide customer support
• Send important service updates
• Detect and prevent fraud or abuse

Third-Party Services

We use trusted third-party services to operate our platform:

• Clerk - Account authentication and security
• Stripe - Payment processing (handles all payment card details securely)
• Anthropic (Claude) - AI language model for code generation
• Cloudflare - Secure hosting and data storage

Each service has its own privacy policy and handles your data according to industry standards.

Data Security

We protect your data using:

• Encrypted connections (HTTPS)
• Secure data storage
• Industry-standard security practices
• Regular security updates

Data Sharing

We do not sell your personal information. We only share your data:

• With service providers who help us operate the platform
• When required by law
• To protect our rights or the safety of our users
• In connection with a business transfer (merger or acquisition)

Your Rights

You can:

• Access and update your account information
• Export your projects and code
• Delete your account and data
• Unsubscribe from marketing emails
• Request a copy of your personal data

Data Retention

• Active accounts: Data is retained while your account is active
• Deleted accounts: Data is permanently removed after 30 days
• Usage logs: Kept for analytics (anonymized after 90 days)

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

Cookies

We use essential cookies for:

• Keeping you logged in
• Security and fraud prevention
• Remembering your preferences

International Users

Your data may be stored and processed in the United States and other countries where our service providers operate.

Updates to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through the Service.

Your Rights Under GDPR and CCPA

If you're in the European Union or California, you have additional rights:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data
• Right to export your data
• Right to object to data processing

Contact Us

For questions about privacy or to exercise your rights:

Email: help@otterai.net

We'll respond within 30 days.